Micromoves Terms and Conditions
Please read through all of our terms & conditions, if there is anything that you do not understand or are concerned about please ring us and we will be happy to discuss them with you.

Coronavirus
For your safety and ours:

• Avoiding physical contact including a ban on hand shaking.
• Washing hands with soap and water and using the hand gel provided to all drivers when on the road.
• Maintaining distance from customers, where possible a customer should bring the items for collection to the ground floor front door and the driver will collect the items from that point..
• Notifying us in advance of arrival if anyone in the property is self-isolating or has any symptoms of Coronavirus.

Payment Requirements
On Booking you will be sent all of our payment details.

Arrival / Delivery Times / Cancellations
Micromoves will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).
We have never let a customer down!
However, we do not accept any responsibility for any customer losses due to unforeseen or out of our control delivery/pick-up delays or cancellations. If due to unforeseen circumstances, weather, sickness etc we do have to cancel your removal we will try to give at least 48 hours notice where possible, if cancellation is necessary, we may be able to rebook you for a later date.

Changes in Item Numbers
You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote.

Items & Boxes: your responsibilities
Do not overload boxes or use oversized boxes. Please notify Micromoves of any oversized or heavy items in advance to the delivery taking place,

Waiting Time
Unless otherwise arranged, waiting time will be charged at $40 per 15mins.
Waiting time includes; key collection, contract signing, late arrival of the customer, items not ready to load, customer not present at either end and any time when loading/ unloading is not taking place.

Awkward Access
You may incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, steep hills, narrow roads, no parking available in close proximity to the property, cramped stair and hallway conditions where large items of furniture such as sofas will not fit, more than one doorway and corridor to pass through, having to go through rear access over court yards etc, it is a customers duty to inform us of any awkward access there may be before the final confirmation. It is the responsibility of the customer to inform us of any awkward access, steep, narrow roads, low hanging trees, steep drives etc which may be encountered in the vicinity of their properties or local town / village, these kinds of awkward access may require a smaller van to gain closer access and may incur extra costs.

Your packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means, furniture items should be wrapped in strong cardboard, to prevent extremities / knobs/ legs and the like sticking out and being damaged or causing damage to other items, we will not take old carpets and rugs unless they are wrapped in plastic and sealed. It is the customer’s responsibility to provide insurance cover for your items. It is the customer’s responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival (unless dismantling is pre-arranged with us). It is the customer’s responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture). Our man will not remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.

Unforeseen Circumstances
We reserve the right to add extra costs for unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, removal of windows and so on).

Postponement or Cancellation
If you postpone or cancel after your man and van booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 5 days of the date of your move you will be charged the value of the job in full.

Staff Abuse
Verbal or threatening behaviour will not be tolerated. If our delivery drivers are forced to leave the job because of abuse from the customer verbally or otherwise the customer will still be liable to pay in full.