Terms & Conditions
Micro Moves Terms and Conditions
Please read through all of our terms & conditions. If there’s anything you don’t understand or are concerned about, please call us and we’ll be happy to discuss it with you.
Your Quote and Booking
Your booking is subject to the service details, inclusions, exclusions and stipulations set out in your accepted quote. The cancellation and rebooking policy below applies to all confirmed bookings.
Payment Requirements
On booking, you will be sent all of our payment details.
Arrival / Delivery Times / Cancellations
Micro Moves will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc). We do not accept responsibility for any customer losses due to unforeseen or out-of-our-control delivery/pick-up delays or cancellations. If we have to cancel your removal due to unforeseen circumstances, we will try to give at least 48 hours’ notice where possible, and may be able to rebook you for a later date.
Changes in Item Numbers
You may incur extra charges if the actual number of items on the day exceeds the amount included in your quote.
Items & Boxes: Your Responsibilities
Do not overload boxes or use oversized boxes. Please notify Micro Moves of any oversized or heavy items in advance of the move taking place.
Waiting Time
Unless otherwise arranged, waiting time will be charged at $40 per 15 minutes. Waiting time includes key collection, contract signing, late arrival of the customer, items not ready to load, customer not present at either end, and any time when loading/unloading is not taking place.
Awkward Access
You may incur extra charges if you have not informed us of awkward access. This can include restricted vehicle access, steep hills, narrow roads, limited parking, cramped stairs or hallways, multiple doorways/corridors, or rear access over courtyards. It is the customer’s responsibility to inform us of any awkward access in advance of final confirmation — this may require a smaller vehicle and can incur extra costs.
Your Packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been adequately packed or protected. Furniture should be wrapped to prevent protruding parts from being damaged or causing damage to other items. We will not transport old carpets or rugs unless wrapped in plastic and sealed. It is the customer’s responsibility to arrange insurance cover for their items, and to dismantle any flat-pack furniture, units or beds before our arrival, unless dismantling has been pre-arranged with us. It is the customer’s responsibility to ensure items will fit through doorways and into the new premises.
Unforeseen Circumstances
We reserve the right to add extra costs for unforeseen circumstances (e.g. waiting for keys or entry, incorrect addresses, removal of doors/windows).
Postponement or Cancellation
The following cancellation policy applies to all confirmed bookings:
- More than 14 days before the scheduled move: a cancellation charge of 50% of the confirmed quoted amount applies.
- 14 days or less before the scheduled move: a cancellation charge of 100% of the confirmed quoted amount applies.
If you reschedule and rebook a new date within 14 days of the originally scheduled job date, an additional rebooking charge of 50% of the confirmed quoted amount applies.
Please contact us as soon as your plans change. Nothing in these terms excludes or limits your rights under the Australian Consumer Law.
Staff Treatment
Verbal or threatening behaviour will not be tolerated. If our drivers are forced to leave a job due to abuse from the customer, the customer remains liable to pay in full.